Return and Refund Policy

At Isla Binder, your satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund terms below:

  1. Eligibility for Returns

    • Returns are accepted only if the product is damaged, defective, or incorrect upon delivery.

    • To be eligible, the item must be unused and in its original condition.

  2. Return Process

    • You must notify us within 3 days of receiving your order by emailing [email protected] with your order details and reason for return.

    • Once your request is approved, our team will guide you through the return process.

  3. Refunds

    • Refunds are issued only after we receive and inspect the returned item.

    • If approved, the refund will be processed via the original Cash on Delivery transaction.

  4. Non-Returnable Items

    • Products that are used, damaged by the customer, or returned without original packaging are not eligible for refunds.

    • If you have any questions about our Return and Refund Policy, please contact us at
    • [email protected]