At Isla Binder, your satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund terms below:
Eligibility for Returns
Returns are accepted only if the product is damaged, defective, or incorrect upon delivery.
To be eligible, the item must be unused and in its original condition.
Return Process
You must notify us within 3 days of receiving your order by emailing [email protected] with your order details and reason for return.
Once your request is approved, our team will guide you through the return process.
Refunds
Refunds are issued only after we receive and inspect the returned item.
If approved, the refund will be processed via the original Cash on Delivery transaction.
Non-Returnable Items
Products that are used, damaged by the customer, or returned without original packaging are not eligible for refunds.
- If you have any questions about our Return and Refund Policy, please contact us at [email protected]